FAQ

Cancellation and Return Policy
How can I cancel my order?

You can cancel the order by calling our customer support number +91 91000 10188/+91 91000 10199 or ping us on chat. We will not be able to cancel the order once it is out for delivery.

Can I edit my order?

Yes, you can edit the order by calling our customer support number+91 91000 10188/+91 91000 10199 or ping us on chat within 5 mins of placing the order. The customer support agent can help you to add/remove individual items within the order.

Note: The partial refund cannot be accepted once your order is sent for processing. Any modification on the order, the existing order will be canceled and replaced with the new order number.

Delivery:
Is there a minimum order?

No, there is no minimum bill value.

Delivery charges -

We charge a nominal fee of Rs.20 for all scheduled orders and Rs.50 for express deliveries.

What are your delivery timings?

We deliver every day of the week from 7.30 am – 7.30 pm.

Do I need to register or create an account before making a purchase?

You are free to browse our site, but when we deliver, we need to know who you are and where you stay. Therefore, we need you to register before making your purchase.

Didn't get a Bill when you walked in to store?
Hassle-free COD orders

How can I use the UPI option? Once the delivery executive reaches your location, you can ask him to show the QR code from his Topchop rider app, you can just scan the QR code using Google pay/Phone pay/PayTM for paying the amount and enjoy the Hassle free COD.

Online payment

Is my credit card information safe on your site?

Absolutely. All online payment related transactions are carried out through the secure payment gateway and are Payment Card Industry Certified (PCI DSS Certified).

Will I be charged any additional fee for using the online payment option?

No, we don’t charge any additional fees.

My bank is not listed in the online payment option, how do I pay?

You can try paying through your Credit/Debit card, Online Wallets, PayU or through Cash on Delivery.

Returns, Replacements, and Refunds

My item arrived damaged or defective. What should I do?

Our products undergo multiple quality checks before they leave our store. However, in the rare case that your order was damaged during transit, you can request a replacement, cancellation, or refund by contacting our customer support +91 91000 10188/+91 91000 10199 within 15 minutes of receiving the products.

Note: For any quality complaints. it is compulsory to hold the product in the original packaging for review by our quality team. Basis product availability, we will arrange for a replacement or will refund the amount to you.

Products can only be returned if?

ACCESSING, BROWSING, OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.