Disclaimer: The Company can modify this Policy unilaterally at any time without notice. Modification may be necessary, among other reasons, to maintain compliance with applicable laws and regulations or accommodate organizational changes within the Company.
The terms “SPI” (Sensitive Personal Information) of a person means such personal information which consists of information relating to (i) password; (ii) financial information such as bank account or credit card or debit card or other payment instrument details; (iii) physical, physiological and mental health condition; (iv) sexual orientation; (v) medical records and history; (vi) biometric information; (vii) any detail relating to the above shared with us for providing service; and (viii) any of the information received under above clauses for processing: provided that any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as SPI.
You may access and browse our website without revealing any of your Personal Information. However, while downloading any of our material which have been developed by our internal experts OR while subscribing to our newsletters OR while filling in a contact request form OR by ordering any products from our website, we may collect your Personal Information that may be necessary to help us provide better customer service.
To browse the website only, you are not required to provide any personal information. However, we may gather non-personally-identifiable information. Like most commercial websites, we utilize “cookies” and other technologies to collect non-personally-identifiable information on visitors to the website. Cookies allow web servers to recognize the computer used to access a website. Cookies store information accessed through your browser to streamline activities on related web sites, and make the online experience easier and more personalized. Information gathered through cookies and web-server log files may include information such as the date and time of visits, the pages viewed, IP addresses, links to/from any page, and time spent at a site.
Information collected from website submissions will be used for Company’s internal business purposes, including its investigations, sales, and marketing. We may use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the services. We may also derive your approximate location from your IP address.The website may include options for visitors to submit information to the Company, for example, while requesting information about a product/service, downloading an article, etc. Such forms may provide the option of submitting personal information, such as your name, job title, company, email address, or phone number. In addition, when submitting information on a Website, your submission will be associated with the IP address you are then using, which is automatically assigned to your computer by your Internet Service Provider. If you are using one of the market-leading browsers and are uncomfortable accepting cookies from our website, you may erase and/or disable the acceptance of cookies in your browser's administrative tools. Disabling your browser in this manner may result in a compromised experience of www.topchop.in or other websites you regularly visit.
Company takes measures to maintain the security of its website visitor information, does not license or sell such information to anyone, and will only share such information with a third party who has agreed to keep such information confidential and maintain the security thereof, and only for the purposes of facilitating one of the uses described herein on behalf of Company.
Information may be used for the Company’s legitimate business interests in connection with your use of the services, including responding to user inquiries and fulfill user requests, complete transactions, provide customer service, send administrative information, and to personalize the user experience with the services. We may use the information to better understand our users in general and to improve the content and functionality of the services. We may use the information to contact you in the future to tell you about services, promotions, opportunities, and other general information about companies we believe will be of interest to you. We may use the information to investigate and prosecute potential breaches of Company security or license agreements.
The information we collect from you is also used to provide emails relevant to you. In addition, we may use such information to register you, confirm your order, your delivery information, respond to your customer service inquiries or requests and communicate other benefits and features. When you provide us with personal information about other people, (for example, you may provide us with a name and address for a merchandise gift recipient), we use that information for the purposes of processing the delivery and, in some cases, to communicate with the intended recipient with information pertaining to the status of the delivery. We rely on you to obtain the intended recipient's consent to our use of their personal information for these limited purposes.
Please know that Company does not sell, distribute, or give your personal information to any third party without your knowledge and consent except to provide products or services in which you have expressly displayed an interest, when you have given Company your permission, or under the following circumstances:
When working with contracted outsourcing partners who work on behalf of the Company. These partners are subject to strict confidentiality agreements. Additionally, these companies are not extended any independent right to share this information with their partners. If we should have to respond to legal action, subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims.
We believe that there is a necessity to share information in order to investigate, defend or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
We use non-personally identifiable information to analyse site usage (such as aggregated information on the pages visited by our users), which allows us to improve the design and content of our web site.
We also hold your contact information in our marketing database and occasionally we may contact you with our updates, newsletters, greetings, events and seminars that we hold, which we refer to as Marketing Communications.
In the ordinary course, we use personal information you provide to respond to your inquiry or process a recruitment request application form you have consented to and completed on our website. We also use this information for internal purposes to send Marketing Communications as mentioned above.
We will not contact you about other matters, unless you specifically request it, nor will we share, rent, or sell your personally identifiable information outside the Company, except where we are required to share your information with any third parties to provide services to you.
Company takes data security seriously and provides access permission to systems that contain such data only on a need to know basis. The Company may occasionally partner with other third party companies in web-based promotions. However, Company shall not be liable for any personal information submitted to external vendors or to any website linked to this site. Company also recommends that any website visitor, accessing the www.topchop.in website as an employee of a company, abide by the privacy practices and security guidelines of the corporations they represent. Company’s website team recognizes that the receipt, transmission, distribution, or propagation of unwanted emails (Spam) as a major concern. We will abide by all anti-Spam legal regulations when emailing any and all information out from the Company.
However, we cannot guarantee the privacy of personal information you transmit over the web or that may not be securely transmitted.
All orders are processed through the Topchop Shopping Cart via PayTM, GPay and RazorPay. Credit card information collected on this website is stored on both PayTM, GPay and RazorPay. secure sites and are available to Topchop for up to 30 days. Delivery and e-mail information is also stored.
We contract with third parties to serve ads on our behalf across the internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is an industry-standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, e-mail address, or any personally identifying information about the user.
We may disclose to third party services certain personally identifiable information i.e, the information you provide us such as name, email, mobile phone number, Information we collect as you access, and use our service, including device information, location, and network carrier. This information is shared with third-party service providers so that we can personalize the app for you and perform behavioral analytics.
If you would like the Company to delete/edit/remove personal information collected about you, please send an email to the firstname.lastname@example.org with ‘REMOVE’ mentioned in the subject line.
For the purpose of providing our products and services as well as for internal administrative purposes, we or any of our third party service providers may receive, collect, store or share PI or SPI (both terms as defined above).
By accessing our website or availing any product or services, you hereby grants approval and consents to the Company and its personnel to receive, collect, retain, store, share, disclose (including to third party service providers) or otherwise use the PI or SPI of the client/clients personnel as may be required for the purpose of the engagement or administrative purposes or thereafter for record purposes.
Notwithstanding the above, there shall be no restriction on the Company to share or disclose PI or SPI as may be required under any applicable law (including to third parties by an order under the law) or to any governmental, statutory or regulatory authority or agency.
The Company limits access to personal information to authorized firm employees, associates, partners and officers, our service providers are held to stringent standards of privacy. The company maintains physical, electronic and procedural safeguards to protect the information against loss, misuse, damage or modification and unauthorized access or disclosure. Some of the other central features of our information security program are:
The use of specialized technology such as firewalls. Testing of the security and operability of products and services by the IT department before they are introduced to the Internet, as well as ongoing scanning for publicly known vulnerabilities in the technology. Implementing controls to identify, authenticate and authorize access to various systems or sites. Restricting use of external data devices on Company’s systems.
Providing Company’s personnel with relevant training and continually updating our security practices in light of new risks and developments in technology.
Should you have any grievances about the processing of your personal information, you may contact our Customer Care team with respect to Data Protection and Privacy related complaints at email@example.com All email messages sent to and from www.Topchop.in may be monitored with the objective of ensuring compliance with internal policies and to protect our business.
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Women Power Foods Private Limited is the licensed owner of the brand Topchop.in. Use of the Website is offered to you conditioned on acceptance of all the terms, conditions, and notices contained in these Terms, along with any amendments made by Women Power Foods Private Limited. at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a Service.
You can cancel the order by calling our customer support number +91 91000 10188/+91 91000 10199 or ping us on chat. We will not be able to cancel the order once it is out for delivery.
Yes, you can edit the order by calling our customer support number+91 91000 10188/+91 91000 10199 or ping us on chat within 5 mins of placing the order. The customer support agent can help you to add/remove individual items within the order.
Note: The partial refund cannot be accepted once your order is sent for processing. Any modification on the order, the existing order will be canceled and replaced with the new order number.
No, there is no minimum bill value.
We charge a nominal fee of Rs.20 for all scheduled orders and Rs.50 for express deliveries.
We deliver every day of the week from 7.30 am – 7.30 pm.
You are free to browse our site, but when we deliver, we need to know who you are and where you stay. Therefore, we need you to register before making your purchase.
How can I use the UPI option? Once the delivery executive reaches your location, you can ask him to show the QR code from his Topchop rider app, you can just scan the QR code using Google pay/Phone pay/PayTM for paying the amount and enjoy the Hassle free COD.
Absolutely. All online payment related transactions are carried out through the secure payment gateway and are Payment Card Industry Certified (PCI DSS Certified).
No, we don’t charge any additional fees.
You can try paying through your Credit/Debit card, Online Wallets, PayU or through Cash on Delivery.
Returns, Replacements, and Refunds
Our products undergo multiple quality checks before they leave our store. However, in the rare case that your order was damaged during transit, you can request a replacement, cancellation, or refund by contacting our customer support +91 91000 10188/+91 91000 10199 within 15 minutes of receiving the products.
Note: For any quality complaints. it is compulsory to hold the product in the original packaging for review by our quality team. Basis product availability, we will arrange for a replacement or will refund the amount to you.